Results of the National Student Housing Survey 2020 - Fresh Student Living

Results of the National Student Housing Survey 2020

A student at Reception in a blog about the National Student Housing Survey 2020 results - Fresh Student Living


We’re proud to take part in the annual National Student Housing Survey each year to find out how our students feel about living with us here at Fresh and to make sure we’re getting things right. We achieved some fantastic results including:

  • Overall Management: 94% (up 3% YOY)
  • Overall Satisfaction: 93% (up 5% YOY)
  • Net Promoter Score: +11 (up 9 points YOY)

Meaning our students love living with us, and we’re sure you will too! Plus, this year 44% of our students rated us as “Very Good” which is up 3% YOY and is 2% higher than the benchmark figure for other Private Student Accommodation Operators, so we know we’re best in class. Some other reasons you might want to book with Fresh:

  • 97% of students loved our friendliness and 95% our staff knowledge
  • 96% enjoyed the short travel time to amenities and more importantly, to uni – so you can roll out of bed and into lectures!
  • 94%  felt we provided a high level of personal safety
  • 95% enjoyed our top-notch learning environments
  • 96% thought we had high standard recycling and environmental facilities (find out more about how you can help us be more sustainable here)
  • 94% rated us as having high-quality rooms and facilities – 4% higher than our competitors.
  • You can rest easy knowing our processes are simple – we achieved 94% for our online induction and 89% for move-in. And once you’re living with us things remain stress-free with 92% loving our mail handling, and 93% believing it’s easy to report any issues.

Our best accommodation buildings, as rated by our students, include:

Why not head over to their pages to find out just why our students love living with us so much?

This year saw the launch of the Student Accommodation Heroes Awards, with students nominating staff members or teams for great service. We’re delighted that we have received nominations for nearly 30 members of staff! We will be keeping our fingers crossed for some winners among them!

Here at Fresh, we’re all about creating quality student homes as unique as the people who live in them, but all with one thing in common… friendly, switched-on staff who take care of everything and make you feel at home. With student accommodation across the UK and Ireland, find your new home here.

For more info, or to view one of our stunning rooms, pass us your details and we'll get right back to you.

Your details:
When you have submitted your enquiry and contact details, we’ll be in touch as fast as we can.
We take your privacy seriously; you can take a look at our Privacy Policy.