In this section you will find all you need to know about how we will provide a fantastic service to residents in light of the ongoing Covid-19 pandemic.
From before you move in, to the day you arrive, and throughout your time living with us we promise:
- To build thriving communities both in person and online
- To keep you updated with the latest official advice and guidance
- To ensure our homes are as safe and healthy as possible
- To always be there as a source of support
- To make your time at Fresh truly unforgettable
We’ve put lots of measures in place including:
- Installing Perspex screens and signage throughout our buildings to aid social distancing
- Changing the way that we operate to minimise the virus spreading through our buildings
- Enhanced cleaning and disinfecting of all communal areas
- Additional Covid-19 training for all of our fantastic Residents’ Teams
- A new social and wellbeing programme for residents
- An updated induction and move-in programme to ensure everyone is Covid-Courteous
- Additional support should you become unwell
Please take a look at our video to show how our buildings are preparing to welcome students this September. If you’re a Chinese student you can watch our translated video.
With Government advice changing frequently, we will be reviewing our approach regularly during the new term, and we’ll keep all of our residents updated if anything changes.
Below we’ve answered some frequently asked questions to outline the steps we have taken so far and our plans for the upcoming year. We’ll be updating these pages regularly so please come back for the very latest information.
How can I book a room?
There’s not long to go now until the start of term and we’re looking forward to welcoming back past students and new arrivals. If you have decided on your place of study, and are looking for the perfect place to live, we are now able to arrange viewings in person by appointment or virtually if you’re not able to travel to see us right now.
Just get in touch with the Residents’ Team of your chosen location to book a day and time that suits you. If you are attending a viewing in person in one of our Marketing Suites, we would appreciate if you could wear a face covering in accordance with government guidelines.
Many of our locations also have 360 degree virtual video tours – take a look at the “Gallery” page of your chosen location for more.
What will life at Fresh be like
We promise that we will provide you the very best living experience during your studies. Our overall satisfaction rating this year with students is 93%* and we will not let Covid-19 get in the way of providing that same fantastic level of service.
We are keeping a close eye on government advice across the UK and Ireland, and putting in place a range of measures to ensure our buildings are fully Covid-secure.
Before you even arrive we have some great virtual events taking place to connect you with flatmates and build the vibrant communities our residents know and love. So watch this space, and take a look at our fantastic range of locations to find your perfect place to live next year.
Will I need to form a “Household”?
Guidance across the different countries of the UK and Ireland differ, therefore the following will apply:
- Scotland – There is no restrictions advised by the Scottish Government on forming new student households. All new arrivals can come together from the first day their tenancy starts. Social distancing should be maintained when outside of your flats.
- England, Wales, Northern Ireland and the Republic of Ireland – During the first 14 days after arrival, all new residents should follow social distancing guidelines within shared flats and maintain good levels of personal hygiene. After the first 14 days students can come together and form a new household.
I’m arriving from overseas, what do I need to do?
If you are an international student and are required to quarantine, you will need to self-isolate within your apartment for the first 14 days. You should minimise all contact with your flatmates during this time, for example by using the shared facilities such as the kitchen areas when they are not already in use by another member of your new household.
If you need to access communal living areas within your apartment during the first 14 days, please avoid doing so at the same time as your flatmates. If this isn’t possible we would request that 2m distancing is maintained from others or a face covering is worn.
Our Residents’ Teams will be on hand for support and help during this time so please contact them by WhatsApp with any queries.
How will check-in weekend work?
This is always the busiest time of the year for our teams, with a large number of new residents moving into the building, who also bring their loved ones to help them settle in.
To limit the number of people moving around the building we request that only one guest should accompany you when you check-in. We would also ask you to stick to the check-in slot that you have booked and that your loved ones only stay for the time it takes to get you settled in. You should ensure that you and your guest observe all of the Covid-19 signage that’s in place around the building too.
We have changed the way in which check-ins will work this year to reduce the need for lots of people to gather in reception for prolonged periods of time. On arrival, all of your paperwork and keys will be waiting for you in reception. This will enable you to go straight to your rooms, unpack and fill out any documents required in your own time and over a cup of tea – if you can find your teabags!
We have created an online form for you to use to tell us the details of anyone helping you move in. Their personal information will only be shared with health authorities if requested, and all data will be deleted 30 days after check-in. You Residents’ Team will email this form to you before you arrive.
Due to the large numbers of people coming together on check-in weekend, we ask that face coverings are worn around the building. After check-in weekend, and providing Government advice doesn’t change, face-coverings will not be compulsory.
Keeping us informed – Reporting Symptoms
We are keen to understand if any of our residents are displaying symptoms or have tested positive for Covid-19 and we’re here to support you should you be unwell or isolating. We ask that if you fall ill due to the Coronavirus that you make us aware as soon as possible. This can be done using the QR code displayed in your flat, or alternatively by contacting us by phone or WhatsApp.
We will monitor cases on a daily basis and implement additional measures as required should infection rates rise in the building.
Are visitors allowed?
Currently our policy is to discourage visitors at this time – there is an exception for one of your loved ones at check in. If you would like to meet up with others who do not live in our property we would kindly ask that this is done away from the building. We will keep this under review and enable people to visit you in the building as the risk of Covid-19 reduces.
Social Spaces & Gyms
All of our social spaces and gyms are now open. We have made arrangements to increase cleaning in these areas and positioned our furniture to enable small groups to meet together. All of our social spaces have Covid-19 etiquettes in place and are displayed on the door as you enter the facilities. Please familiarise yourselves with these before use.
In England, under the latest government guidance, as of Monday 14th September, in our social spaces and outdoor areas gatherings of more than 6 people are not allowed. To ensure that this is adhered to we will temporarily be closing our social spaces and access to internal courtyards and roof terraces outside of our office hours.
What can I do to protect myself from Covid-19?
The scientific evidence suggests that the most effective method of protecting yourself is to social distance, wash hands and keep surfaces clean.
You will notice that around our property we have placed signage regarding social distancing. Please can we ask you to continue to socially distance and comply with the restrictions that we have put in place.
You will have seen our cleaning teams disinfecting all high traffic touch points, such as door handles and bannisters. This is to reduce the risk of the infection spreading through those areas of the building that you touch the most.
You can also help protect yourself by frequency washing your hands for a minimum of twenty seconds and every time you return to the property following a trip to the shops or you’re your outdoor exercise.
If you are living in any of our buildings and are contacted by your local public health body (track and trace) to alert you that you have had recent contact with someone who has tested positive for Covid-19, we would appreciate you letting your Accommodation Manager know so that we can help you isolate for the required period.
Are your Residents’ Teams wearing face coverings?
During move-in weekend, which is a busy time in our buildings, face coverings will be worn. After check-in weekends our staff will not be routinely wearing masks whilst working in reception or doing general administrative tasks, unless they wish to do so. This is because we have procedures in place to maintain social distancing, staff are regularly washing their hands and cleaning services have been increased.
At certain times our maintenance operatives or cleaners will be wearing masks, this is because they are unable to maintain a two metre distance whilst undertaking their role or that they are cleaning an area of the building where there is an increased risk – this so that they can continue to undertake critical jobs at this time.
How can I speak to the Resident’s Team?
Whilst we are encouraging Social Distancing in line with Government Guidelines, all of our Teams are directly contactable by Whatsapp, phone or email for any queries or concerns, or just for a friendly chat.
We just ask that when visiting Reception, or collecting parcels that you maintain a 2m distance with other residents and our staff and keep washing your hands regularly.
Are you carrying out room inspections?
Room inspections are a way to ensure that all our residents live in a comfortable and clean environment. We are currently reviewing our internal procedures to enable room inspections to be completed safely during this time.
Student Finance Help
In these uncertain times, we know our residents may be worried about their Student Finance.
Student Finance England are following their standard process for payments and the third semester payment should not be affected at this time. They have confirmed that “students will receive their scheduled or next instalment of their maintenance loan at the planned start of their summer term, regardless of whether their university or provider has made alternative arrangements for teaching.”
More information is available here.
SAAS has continuity measures in place to ensure their services remain functioning and endeavour to continue to fund students on time.
More information is available here, and they recommend that students and institutions follow their social media channels for the latest updates.
HEA – The latest information can be found on their website.
Student Finance NI – The latest information can be found on their website