Booking Information

An advance rent contribution of £150 towards your first rent instalment will be due at the time of completing your application. This amount is credited to your first rent instalment. Should you fail to proceed with the booking after accepting your Tenancy Agreement, the advance rent contribution will be retained by the Landlord.

Your first rent instalment is due 10 days before the start of your tenancy. Please be aware that you are responsible for any damages, take a look at our Fee Schedule for details of charges that will be applied for damages.

We’re members of The Propertymark Client Money Protection Scheme. Just remember, there’s no getting the advance rent contribution back if you cancel so take a look at our full Booking Terms and Conditions below and here’s a sample Tenancy Agreement.

For our 2020-21 Booking Terms and Conditions please click here.
For our 2021-22 Booking Terms and Conditions please click here.

You can view our Energy Performance Certificate (EPC) here.

You can view our Electrical Installation Condition Reports (EICR) here.

We are members of The Propertymark Client Money Protection Scheme. Click here for our Client Money Protection Certificate. You can find out more about the scheme’s rules here.

Residents' Handbook

Our Residents’ Handbook is well worth a read. We give you the answers to all the major questions – such as you will need to bring your own towels but Fifi, your pet poodle, will have to stay behind. Plus, there are vital travel guidelines and directions to steer you the right way to reach your very own front door. It’s your guide to how life with Fresh rolls.


Getting Online

You’re connected whether you’re cramming at your desk, being busy in the kitchen or sunning yourself on the terrace with our 175Mbps broadband connection and up to 125Mbps wireless service as standard throughout the building. You can connect 5 devices. Speed upgrades and product add-ons are available for a little more.

Our internet services are provided by our partner, ASK4. Go to them with all your pre-arrival queries or problems on moving-in day. Reach their support team on 0114 303 3232, email [email protected] or text ‘help me’ to 07797 800 545 and they’ll be there for you.

Contents Insurance

Your contents. Covered.

Fresh is working in partnership with Cover4Insurance to provide some cover for the contents inside your room. You don’t need to do anything to activate this cover, but it is important for you to check and ensure that you fully understand the protection provided and whether it is sufficient for your needs.

You can find out more here:

Your policy number is: Fresh2021

Visit the review cover link to:
– Check what is covered
– Register to be entered into our Free Prize Draw
– Chat to our insurance experts through Live Web Chat
– Check how to make a claim
– Extend and personalise your cover
– Download the Cover4insurance app

You may find that you need to extend your cover to protect all of your possessions both inside and outside of your home.