Booking Information

An advance rent contribution of £150 towards your first rent instalment will be due at the time of completing your application. This amount is credited to your first rent instalment. Should you fail to proceed with the booking after accepting your Tenancy Agreement, the advance rent contribution will be retained by the Landlord.

Your first rent instalment is due 10 days before the start of your tenancy. Please be aware that you are responsible for any damages, take a look at our Fee Schedule for details of charges that will be applied for damages.

We keep your cash safe in our Tenancy Deposit Scheme and we’re also members of The Propertymark Client Money Protection Scheme. Please take a look at our full Booking Terms and Conditions below and here’s a sample Tenancy Agreement.

For our 2021-22 Booking Terms and Conditions please click here.

We are members of The Propertymark Client Money Protection Scheme. Click here for our Client Money Protection Certificate. You can find out more about the scheme’s rules here.

Residents' Handbook

Our Residents’ Handbook is well worth a read. We give you the answers to all the major questions – such as, you will need to bring your own towels but Fifi, your pet poodle, will have to stay behind. Plus, there are vital travel guidelines and directions to steer you the right way to reach your very own front door. It’s your guide to how life with Fresh rolls.

Getting Online

You’re connected whether you’re cramming at your desk, being busy in the kitchen or sunning yourself on the terrace with our 225Mbps fibre optic wired connection and up to 225Mbps wireless service as standard throughout the building. You can connect up to 7 devices. Speed upgrades and product add-ons are available for a little more.

Our internet services are provided by our partner, Glide. Go to them with all your pre-arrival queries or problems on moving-in day via their support team https://my.studentcom.co.uk/support . Alternatively you can reach their support team on 0333 123 0115 or email [email protected] and they’ll be there for you.

Contents Insurance

Your contents insurance is with Endsleigh. Please contact your Residents’ Team for more information.